Privacy Policy

Effective Date: February 5, 2025

Introduction

This Privacy Policy outlines the practices and policies of Pawn Express of Troy ("we," "us," or "our") regarding the collection, use, and protection of personal information provided by users ("you" or "users") of our website and services.

Collection of Personal Information

We collect personal information from users when:

You voluntarily provide it to us when using our website or services.
You submit your phone number to receive messages via 10DLC.
You make a purchase, request customer service, or interact with us through our website, phone, or in-store.
You sign up for newsletters, promotions, or loyalty programs.

Types of Personal Information Collected

The types of personal information we collect may include:

Name, email address, phone number, and mailing address
Payment and billing information
Transaction history and purchase details
Communication preferences
Any other information you provide when contacting us

Use of Personal Information

We use the personal information you provide for the following purposes:

To provide the requested services
To process payments and complete transactions
To send you messages via 10DLC as per your request
To comply with legal obligations
To prevent fraud and enhance security
To improve our services and user experience
To send promotional offers, newsletters, and updates (if opted-in)

Privacy and 10DLC

As a 10DLC service provider, we adhere to the following principles:

Privacy policies and terms and conditions are displayed next to the phone number entry fields.
Privacy policies explicitly state that end-user information is protected and not shared or sold to third parties for marketing, lead generation, or analytics purposes.
The opt-in and opt-out procedures for 10DLC traffic are clearly outlined in both the call-to-action (CTA) and the Terms and Conditions. Opt-in and opt-out occur via the 10DLC number, and short code opt-out routes are not used.

Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the stated categories in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Opting Out

You can opt out of receiving messages by texting STOP to the 10DLC number associated with our service.
If you need assistance or have questions, text HELP for help.

Disclosure of Personal Information

We do not share or sell end-user information, including mobile information, to third parties or affiliates for any marketing, lead generation, or analytics purposes.

However, we may disclose personal information in the following cases:

Legal Compliance: If required by law, regulation, or court order.
Fraud Prevention & Security: To protect against fraudulent, unauthorized, or illegal activity.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Cookies and Tracking Technologies

At Pawn Express of Troy, we use cookies and similar tracking technologies on our website to enhance your browsing experience and provide you with relevant information.

Cookies are small text files that are placed on your device when you visit our site. These cookies serve various purposes, such as:

Remembering your preferences
Analyzing website traffic
Offering personalized content and advertisements

Types of Cookies We Use:

Essential cookies – Necessary for the basic functionality of the site
Analytical cookies – Help us understand how users interact with our site
Marketing cookies – Used to track visitors across websites for targeted advertising

Managing Cookies

By using our website, you consent to the placement of cookies on your device. You can manage your cookie preferences through your browser settings, including blocking or deleting cookies, if you wish to restrict the data we collect. However, disabling certain cookies may impact your ability to fully utilize our website’s features.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage users to review the privacy policies of any third-party sites they visit.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal requirements, resolve disputes, and enforce agreements.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to remove that information from our records.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on our website with the updated effective date.

We encourage users to review this Privacy Policy periodically to stay informed about how we protect their information.